Support · Repairs and customer questions
A service desk that knows your customers.
Tickets, repairs and warranty in one queue, with SLAs so nothing slips and the full customer history from Customers right beside every case.
Closed beta · Now onboarding UK small businesses · Set up with a real person
Support
Every case in one queue
Web, phone, walk-in or from a booking: it all lands in the same inbox.
- One shared inbox, with what is yours and what nobody has picked up yet
- General enquiries, complaints, feedback and billing, each categorised
- Customer replies and internal notes, visually unmistakable
- Saved replies and tags for the questions you answer every day
Support
Repairs and warranty, tracked to the end
A repair is a process, not a message thread.
- Repair pipeline from received to ready-to-collect
- Warranty cases with the product history attached
- Quotes sent and approved before work starts
- Repair work billed through Money
Support
SLAs that keep you honest
Response and resolution targets, measured on every case.
- SLA policies with routing rules
- At-risk and breaching cases surfaced before they are late
- First-response and compliance metrics on the overview
- Full case history kept for every customer
Better together
Works with the rest of the suite
Support shares its data with every other Arcify app. These are its closest neighbours.
See Support with your numbers.
Ask for early access and we will set the whole suite up with you, your data in it, in one session.