Arc Support · Service desk
A service desk that knows your customers.
Tickets, repairs and warranty in one queue, with SLAs so nothing slips and the full customer history from CRM right beside every case.
14-day free trial · No card required · Cancel anytime
Arc Support
Every case in one queue
Web, phone, walk-in or from a booking: it all lands in the same inbox.
- Shared inbox with personal and unassigned queues
- General enquiries, complaints, feedback and billing, each categorised
- Customer replies and internal notes, visually unmistakable
- Canned replies and tags for the questions you answer daily
Arc Support
Repairs and warranty, tracked to the end
A repair is a process, not a message thread.
- Repair pipeline from received to ready-to-collect
- Warranty cases with the product history attached
- Quotes sent and approved before work starts
- Repair work billed through Arc Finance
Arc Support
SLAs that keep you honest
Response and resolution targets, measured on every case.
- SLA policies with routing rules
- At-risk and breaching cases surfaced before they are late
- First-response and compliance metrics on the overview
- Full case history kept for every customer
Better together
Works with the rest of the suite
Arc Support shares its data with every other Arcify app. These are its closest neighbours.