For repair shops & workshops
Run the whole repair shop from one screen.
Book-ins, the repair itself, parts, the till and VAT tracked as you go, with the customer typed in once and the invoice waiting at collection.
Closed beta · Now onboarding UK small businesses · Set up with a real person
Customers
Stop re-typing the same customer into five tools.
The person who books the phone in is the person the quote goes to, the invoice is raised for, and the till rings up. One record, used everywhere.
- Book-in with make, model and IMEI or serial
- Every case, quote and invoice on one customer timeline
- Consents and GDPR handled once
Support
The money follows the work.
A repair walks Received → Diagnosing → Quote sent → Approved → In repair → Ready to collect. Reach collection and the invoice is already there; the customer can approve the quote from their own portal.
- Quote approval gate before work starts
- Parts ordered from the case, stock decremented
- Invoice at collection, paid at the counter or by card link
- Engineers see the day’s jobs and update status from their phone
Money
VAT tracked as you go, not reconstructed in April.
VAT is tracked on every invoice and bill as you go. The ledger exports straight to your accountant as a clean CSV, ready for whatever they file.
- VAT on every line, automatically
- Journal CSV for Xero and QuickBooks
- Cash flow you can read on a Friday afternoon
The apps that matter here
What a repair shop actually uses
Questions repair shops ask first
- Does it handle warranty and returns?
- Yes. Warranty tracking and send-back legs live on the case, with a shipments panel for anything that goes to a supplier and back.
- Can customers see where their repair is?
- Yes. Arc Portal gives them a signed-in view of the case in the same words your desk uses, and they can approve the quote there.
- What about parts?
- Stock holds the catalogue and the counts. Order a part from the case and the supplier, the cost and the stock movement are recorded together.
- I'm on RepairDesk today. How do I move?
- Customers and price list import from CSV in the setup wizard. Open repairs are re-keyed by hand in the first week, and we do that session with you.
Run the whole repair shop from one login.
Ask for early access and we will set it up with you: your customers, your prices, your diary.